Contracting parties

These terms and conditions govern the contract between Exeter Serviced Apartments (Registered Office: 20 Augusta Court, Market Street, Exeter, Devon, EX1 1DL) and you, the customer.

Check In, Availability & Booking

Check in is from 3pm on the day of arrival. Apartments must be vacated by 10.30 am on the day of departure unless otherwise agreed in advance.

Failure to vacate by this time may result in further charges. Desired availability of accommodation at the rates shown may be limited and/or restricted to certain periods. For booking Information call Exeter Serviced Apartments on 00 44 (0) 1392 255067 Our reservations team are available to take your booking Monday - Friday 9.30am until 5.00pm. You will be asked to secure your booking with either a credit or debit card in addition to a deposit.

Deposit and Pre-Payment

We will require the cost of 50% of the accommodation as a deposit. A reduced deposit may be negotiated for long term bookings. Please note all deposits are non-refundable.

Cancellation and Amendments

PLEASE NOTE: All cancellations and amendments must be made in writing. A charge will be levied in respect of reservations, which are subsequently cancelled, or in the case of non-arrival. In the case of bookings for the duration of 1 - 14 nights we will require 14 days notice of cancellation in writing prior to the arrival date and for bookings in excess of 14 nights 28 days notice of cancellation in writing prior to the arrival date. If the appropriate cancellation notice is not given in writing prior to the proposed arrival date the total cost of the accommodation will be charged, unless we are able to re-let the accommodation at the same rate. We recommend that appropriate insurance is taken out especially for longer stays. Please note there will be a £50 administration fee for any confirmed bookings which are subsequently amended. Whilst every effort is made to fulfil, your requests, unfortunately we cannot guarantee these and failure to do so will not constitute a breach of contract. In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to accept the changed arrangements as notified or cancel your reservation and receive a full refund of monies paid. Exeter Serviced Apartments will be under no further obligation or liability for losses or expenses arising from the cancellation. There are no further circumstances for which Exeter Serviced Apartments will be liable for a refund.

We reserve the right to cancel any booking should you or any member of your party cause damage to the property, its furniture or contents or should you create a serious disturbance to any adjoining neighbours.

Car Parking

Car parking is available but it is limited, please contact us for availability and prices. Please note all vehicles are parked entirely at the guest's own risk.


Unless otherwise agreed, the apartment is booked on a self catering basis. For stays in excess of one week, the price will include a full clean of the apartment including linen and towel change. Please note the weekly clean will not include the washing of dishes or removal of excess rubbish. The apartments are to be left in a clean and tidy manner, failure to do so will result in an additional cleaning charge of £75.00 and this amount will be charged to the credit/debit card provided.

We are able to provide extra bed linen and towels by prior arrangement but an additional charge will apply.

Lost Keys

A charge of £75 will be made for any lost keys.

Complaints and Comments

Any complaint or comment regarding your stay should be made to our office. Please kindly note complaints are more easily resolved while you are still in the property.


Exeter Serviced Apartments reserves the right to charge your credit card or invoice you for any theft of or damage caused to the property during your stay. We will provide you with a full breakdown of such charges which may include an administrative fee to recover our costs.

General Information

Although every effort has been made to ensure the accuracy of the information provided, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend or cancel any of the information should we find such alterations necessary. Exeter Serviced Apartments cannot be held responsible for events beyond its control or the control of its suppliers (such as fire, strikes, industrial action, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary, which is caused as a result of such events. Exeter Serviced Apartments excludes all loss of valuables and damage to property and any direct, indirect or consequential losses suffered by you, other than death or personal injury resulting from a negligent act or omission by Exeter Serviced Apartments, its officers or employees. If you have valuable items please discuss this with the office on arrival. Your statutory rights remain unaffected.


Visitors are advised to ensure their own insurance covers any loss or damage to personal property during their stay and to ensure adequate personal and travel insurance is taken out.


The apartment is to be occupied only by the persons detailed on the booking form. We reserve the right to charge an additional fee if it is found that there are persons occupying the apartment who are not included on the booking form and reserve the right to ask the entire party to vacate the premises. In these circumstances we also reserve the right to retain the damage deposit and there will be no refund for unused days.

In the event of any complaints of noise or disrespect and damge to the property, we reserve the right to require visitors to vacate the premises with immediate effect, and with no compensation for unused days.

We reserve the right to decline any bookings where we have reason to believe that the customer will not use the apartment responsibly. This could include behavior contrary to good morals and public order.


Prices are subject to change without notice, however, your price is guaranteed once you have received confirmation. If you are a business customer we may be able to offer credit terms up to 28 days. Please refer to your invoice.


Please be advised that all of our apartments are non-smoking. Failure to comply with our non-smoking policy will result in a charge to cover all professional cleaning services plus the standard nightly rate for each night the property cannot be let due to the smoke damage. Cleaning services typically include carpet cleaning, specialist upholstery cleaning and specialist dry-cleaning of all other soft furnishings. The charges for these services often exceed £500. We also reserve the right to charge an administrative fee of £150 to cover our organisational costs.


Are permitted strictly by prior arrangement only

Right of Entry

Employees of Exeter Serviced Apartments or nominated person shall be allowed access to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

Privacy Statement

Your address and credit card details are kept merely for the informational purposes of the credit card company and the address details are not passed on to any other third parties. Any other information that we keep about you is held and used strictly in accordance with the Data Protection Act 1998 and Exeter Serviced Apartments registration under that Act.